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Small businesses need to spend the least time possible on non-billable work. Office 365’s Webmail is very good (Firefox works great on the Mac), and less messy than Gmail. I prefer it to Gmail mostly due to its “real” support to the Exchange ActiveSync protocol, supported by Apple devices and more-or-less on Android. Response times from the Microsoft teams were bad for direct requests, but very good if you use Office 365 community features. If you have an outage (and they do happen) – you may be out of luck for a couple of hours if not more. You also get Sharepoint and SkyDrive Pro, but those work best for Windows-based teams. For $6/month per user you get the email/calendar/contacts service on a real Exchange server, tended to by Microsoft’s own IT services team. It offers great synchronization abilities for contacts and calendars and is the de facto standard for enterprise communications.Ī couple of months before we started, Microsoft unrolled its Office 365 service. Coming from larger businesses, I was familiar and fond of Microsoft Exchange. The moment you become a team and need a more robust solution to manage calendars and contacts, you get to the Google Apps level – which again – is perfectly fine. Most people use Gmail and as long as you live inside the Google universe there is no problem with that.
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If there is a single chink in this otherwise fantastic setup is that only Windows and Mac OS X are supported while Linux is not. iPhone and iPad users can view meetings using the app. Unlike WebEx and GoToMeeting viewers need only have Flash installed in their browsers. If you can schedule your meeting in advance, also gives you telephone conference line with global access numbers. No need to schedule anything, just fire it up and share your personal or unique-numeric meeting URL.
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Once you download the tiny app, you are up and running and need no additional setup. We found to be the best one for our needs.
As a digital marketing business, it is essential to share what you see and explain things visually. Working remotely, screen sharing becomes an indispensable communications tool. Call quality is almost on par with much more expensive big players like Intercall that charge by the minute or limit small businesses to US-only access numbers.
Their flat-fee unlimited service offers reservationless call setup, international access numbers and a variety of call controls and utilities (e.g. Calliflower ended up being the best fit for us. Working remotely from home we spend considerable amounts of time talking to folks around the world. Note that Voipo no longer supports fax service over their lines. Voipo’s customer support team is responsive and US-based. Quality is very decent, especially with faster upstream broadband speeds.
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Voipo’s service includes free unlimited long-distance in the US and Canada and truly low prices for calls worldwide. All you do is attach a small device to your router on one end, and a regular telephone on the other end, and you are up and running. Focus on the upstream speed – try to get at least 10Mbps as other services depend on it.Įach team member uses a Voice over IP (VoIP) telephone number from Voipo. I use Verizon FiOS with 50Mbps Downstream / 25Mbps Upstream speeds and other teammates rely on similarly speedy service from Comcast. Fast broadband Internet connections are the backbone of everything we do. A year into the adventure, I wanted to help others with a set of tips on what we use to keep a small business running. More on what we do these days in another post.
We are fortunate enough to have a four-person team. Enavigo became a real, tiny business in June 2012.
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